Policies – October 2023

Thank you for taking the time to review my Policies for CG Lash Studio, Regina SK. | 306.535.7787

Cancellation / Rescheduling Policies

Unforeseen events happen and you need to cancel an appointment. 48 hours notice is required, so I can adjust my schedule to accommodate other clients.

Less than 48 hours notice:

  • You will be charged 100% of the service price.
  • If a deposit was received it will not be refunded.
  • No exceptions

LATE POLICY

Please remember time is reserved for you.  Your timely arrival is appreciated.

5 minutes early, with no eye makeup and clean lashes, is perfect.  Call me at 306.535.7787 to let me know you have arrived.

Running late?

Give me a quick call, so I dont’t assume you are not coming and release the appointment.

Less than 10 minutes late

I will try my best to make your lashes as full as possible in the time allotted. You will still be charged full price.

10 minutes or More

Appointment will be rescheduled and you will be charged 100% of the service.

No-Show

Booking appointments online makes everything so easy. No Shows make everything so uncomfortable.

A no show fee that is 100% of the service, will be charged, to those who do not show up to an appointment.

After 2 no shows you will not be able to book an appointment unless it is paid in full at time of booking. Absolutely no refunds.

Book online for Eyelash Extensions cancellation policy

 

Can I cancel or reschedule my Appointment Online?

YES! When you book online you can reschedule or cancel your appointment.

When you book online for eyelash extensions, you agree to provide me with 48 hours notice.  My online scheduler will not allow you to reschedule or cancel an appointment without 48 hours notice.   Your credit card will be charged if 48 hours notice is not received.

Clients who book online will see this policy when a credit card is required to hold the appointment.

  • “48 business hours’ notice is required to cancel or reschedule an appointment. By booking this appointment, you authorize CG Nail Salon to charge your credit card 100% of the scheduled value should you not provide 48 hours notice.”

Non Refundable Deposit

All Lash Extension Full Sets, a $100 nonrefundable deposit is required at the time of booking and can be sent by ETransfer.

This non-refundable deposit is used towards the cost of the lash set.

If the appointment is rescheduled with less than 48 hours notice, the deposit will not follow to the rescheduled appoinment.

Payment Methods

ETransfer is accepted.

Refunds

All  packages, auto-pays, and gift certificates are not transferable to other clients, and cannot be combined with other discounted offers.

There are no refunds on any service, prepaid special, deposits or gift certificates.

Age Restriction Policies

Minimum age requirement for Eyelash Extensions Services is 18 years of age.

Written Parental consent is required, for clients younger than 18 years of age.

Allergic Reactions Policies

In rare occasions there are risks associated with having eyelash extensions applied to or removed from natural eyelashes.

Discomfort and allergic reactions could occur. If you experience any of these conditions you should contact Cindy immediately at 306.535.7787.

There would be no refund.

I Don’t Fill Lashes done by other Techncians

Read More

Booking Online

Waiver – When you Book Online

Before you can book an appointment online, the system will prompt you to agree to this Waiver.

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I understand that a nonrefundable deposit of $100 is required for all Full Sets. This deposit is by etransfer. I will contact you for the deposit.

Once your appointment has been booked a minimum of 48 hours is required to change the appointment. I further understand that only regular priced services can be rescheduled with 48 hours notice.

I understand that if I do not give 48 hours notice my credit card will be charged for 100% of the service. If a deposit was received it will not be refunded.

I understand that in rare occasions there are risks associated with having artificial eyelashes and eyelash extensions applied to or removed from my natural eyelashes. I further understand that in rare cases as part of the procedure eye irritation, discomfort and allergic reactions could occur. I agree that if I experience any of these conditions with my lashes that I will contact the certified eyelash extension professional that performed this procedure and it may be beneficial to have the eyelashes removed. There would be no refund.

I understand that this is a semi-permanent procedure, as my natural lashes will continue to grow and fall out normally, making touch-up or “fill” appointments necessary to maintain the original look achieved by replacing the lashes that have fallen out. Most clients require a fill appointment every 2-3 weeks.

I consent to “before and after” photographs for the purpose of documentation, potential advertising and promotional purposes.

Email Confirmation

Within 30 minutes of booking an appointment,  you will receive a confirmation email.  If you don’t, please check your junk mail and if it is not there, let me know.

You will also receive a reminder email 48 hours before your appointment.

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Hey Beautiful, this is to confirm your appointment. I am looking so forward to seeing you. Please ensure you read the attached information regarding how to cancel or reschedule an appointment.

Feel free to contact me by
TEXTING: 306.535.7787

To cancel or reschedule.

If 48 hours notice is not received, you will be required to pay for the appointment.

You can cancel or change your appointment online when you provide 48 hours notice. The online scheduler will not allow you to reschedule or cancel without 48 hours notice.

If you do not agree with this policy:
please cancel your appointment now.

New Clients
All full sets require a nonrefundable deposit of $100. The method of payment is etransfer. I will contact you and your deposit must be received within 24 hours.

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Phone

(306) 535.7787

Book Online

Online scheduling